COVID-19 Update

Effective Tuesday May 19th, our office will be open for business. We are excited to have the opportunity to welcome you back! Our office has always utilized personal protective equipment (PPE) that has exceeded all provincial guidelines; however, in light of the COVID-19 Pandemic, we have instituted additional guidelines and protocols to ensure your safety.

You will see many changes, as we have new ways of scheduling your appointments and managing your financial and insurance transactions. First, you will be contacted 48-72 hours prior to your appointment via phone, text or email and asked to provide answers to a set of health-related questions. It is required that we answer these questions prior to your appointment. We will have to reschedule your appointment if we are unable to complete this step. Below is a summart of some of the enhanced precautions we have taken to protect you - for more details please click here - in addition to extensive team training on infection control and patient management procedures.

  • Personalized arrival procedures to guide you from your car directly to treatment rooms, to eliminate contacting surfaces.
  • Maintain distancing in the reception area for essential careworkers and parents of minors, if they are unable to wait in a vehicle or outside the office.
  • Removed magazines and items that can harbor or transfer germs of any kind. Hand sanitizers will be positioned throughout the office.
  • Providing more education materials to enhance your awareness of health issues related to this pandemic.

Please note that we will NOT be scheduling any hygiene appointments for the next several weeks, as we will be busy addressing the urgent or emergency needs of patients.

Your Dogwood Family Dentistry Team

For more information about the COVOID-19 infection and its relevance to dentistry, please click here.